Why did my payment fail?

  • Updated
There are four main reasons why a payment might fail.
 
1) You have don’t have enough funds in your connected bank account. When using Fizz, try not to use your account in other ways - such as with your bank-issued debit card or by withdrawing cash.
 
2) Your bank account information changed - just relink your bank account through the prompts in the app and you should be all set.
 
3) You closed your bank account and got a new one. Make sure to link an active bank account if this is the case.
 
4) We weren’t able to request the the daily payment from your connected bank account. Try reconnecting your bank account to troubleshoot - it’s easy to do so in the app. If the issue persists, contact support.

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